New PDF release: Customer Service Training 101: Quick and Easy Techniques

By Renee EVENSON

ISBN-10: 0814472907

ISBN-13: 9780814472903

If the genuine face of any association is its customer support humans, then not anything is extra vital than the learning of those the most important staff. customer support education one hundred and one bargains an easy-to-implement strategy for busy managers and running shoes trying to encourage their humans and equip them with the instruments they should excel during this crucial function. that includes interactive classes that may be tailored for any form of company and for any form of trainee, this ready-to-use consultant addresses vital customer support components together with: * creating a stable first effect * projecting a good angle * speaking successfully via verbal, nonverbal, and listening talents * constructing belief, setting up rapport, and making shoppers consider valued * expectantly dealing with "difficult" clients and occasions * interacting successfully face-to-face, and through phone and e mail The professionalism and exuberance of frontline staff mirror at once at the corporation they symbolize. filled with robust, confirmed rules, this inspiring, complete education guide will pave how you can more desirable customer support.

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Customer Service Training 101: Quick and Easy Techniques That Get Great Results by Renee EVENSON


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