Download e-book for iPad: Customer Service: Pearson New International Edition: A by Elaine K. Harris

By Elaine K. Harris

ISBN-10: 1292040351

ISBN-13: 9781292040356

For undergraduate classes in customer support, education and improvement, and repair advertising; additionally as a complement for a path in advertising and marketing Principles.


The market-leader, customer support: a realistic process, 6th Edition,goes past supplying the reason why customer support is critical to defining confirmed tools for growing customer support excellence. utilizing a hands-on technique, it covers quite a lot of wisdom and talents and gives an intensive selection of actions to brighten up and invigorate any lecture. This version encompasses a revised bankruptcy on expertise, new Ethics in Action routines and assurance of the newest developments within the customer support box. concentrating on challenge fixing, conversation techniques and expertise, this vintage textual content pinpoints the abilities had to enhance and maintain buyer pride and enterprise relationships.

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Customer Service: Pearson New International Edition: A Practical Approach by Elaine K. Harris

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