Read e-book online Creating Great Visitor Experiences: A Guide for Museums, PDF

By Stephanie Weaver

ISBN-10: 1598741683

ISBN-13: 9781598741681

ISBN-10: 1598741691

ISBN-13: 9781598741698

Museum and different non-profit execs have started to gain that the entire customer event is the main to copy attendance, profitable fundraising, and development viewers loyalty. Taking classes discovered through winning experience-shapers within the for-profit global, Stephanie Weaver distills this information for museums and different businesses which depend upon customer pride for achievement. Is your establishment welcoming? Are the toilets fresh? Does the workers converse good? Are there adequate locations to take a seat? those functional issues may well suggest extra to making a faithful following than any express or application the establishment develops. Weaver breaks the customer adventure down to eight steps and offers sensible tips to museums and similar associations on the way to create optimum customer reviews for every of them. In a workshop-like structure, she makes use of a number of examples, workouts, and source hyperlinks to stroll the reader throughout the process.

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Creating Great Visitor Experiences: A Guide for Museums, Parks, Zoos, Gardens & Libraries (Experienceology Guides) by Stephanie Weaver

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