By Janelle Barlow,Claus Møller,Tony Hsieh
Using a variety of real-life examples, A grievance Is a present indicates accurately the way to deal with lawsuits in a manner that brings profit in your association and pride in your consumers – even if you'll want to say no. the second one variation good points brand-new chapters on receiving and responding to lawsuits of the net; a brand new part on how you can take care of and reap the benefits of court cases which are directed at your individually; and, turning the tables, a piece on how one can whinge constructively and successfully. And all through, the textual content has been seriously revised, with a wealth of latest examples, instruments, and strategies.
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Additional info for A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong by Janelle Barlow,Claus Møller,Tony Hsieh